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Services > IT Operations & Support
Fewer fires, better user experience, one accountable contract.
From helpdesk to servers, network, identity and on-site support — all-inclusive IT operations for organizations that want fewer fires and better user experience.
— Is this right for you?
Recognise any of these?
If your organisation is facing any of these challenges, it operations & support is likely the right next step.
01
Firefighting instead of growth
Internal IT team firefighting instead of supporting growth.
02
Unsustainable after-hours coverage
After-hours and weekend coverage that is not sustainable in-house.
03
Patch/asset gaps failing audits
Patch and asset-management gaps that fail audits.
04
Slow issue resolution
Slow user-issue resolution dragging productivity down.
05
Inconsistent multi-site quality
Inconsistent service quality across multiple offices or countries.
— how we work
How we deliver results
We shadow before we run, so service never drops during the transition.
01
Assessment / Discovery
A walk-through of the current IT environment — endpoints, servers, network, identity, software estate, ticket history and security baseline — and the pain points users and IT leadership actually experience.
02
Strategy / Planning
Service catalogue, support tiers, SLA design, tooling (ITSM, RMM, monitoring), security baseline and a transition plan from shadowing to fully running operations.
03
Implementation / Delivery
Helpdesk operations, on-site and remote support, server and network management, patch and asset management, identity and access management.
04
Optimization / Support
Monthly service reporting, continuous service improvement, proactive issue prevention, capacity and lifecycle planning, and user-experience metrics — not just ticket counts.
— What we deliver
Common use cases
Real delivery patterns across industries and complexity levels — not theoretical capability.
Outsourced helpdesk for a mid-market company.
Full IT operations for a multi-site organization.
IT operations during fast growth, before standing up an internal team.
Co-managed IT — your team handles strategy, ours handles run.
Specialist on-site support for hybrid offices.
— Free resource
Take our guide with you.
Download our guide for IT Managers deciding between fully outsourced and co-managed IT operations.
— FREE WHITEPAPER
The IT operations model selection guide.
Covers fully-managed vs. co-managed decision criteria, SLA design, and a transition plan that doesn't drop service.
- Fully outsourced vs. co-managed — how to decide
- An SLA design template by ticket priority
- A shadow-to-run transition plan
- What 'good' looks like beyond ticket counts
Disaster Recovery Sizing Guide 2026
PDF · CUBE Enterprise
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The right tools for the job, not a fixed stack.
We select technology to fit your requirements and existing estate — every layer engineered for speed, built for trust and designed to adapt.
Endpoint & RMM
Microsoft Intune
ConnectWise
Microsoft Defender
Identity
Microsoft Entra (Azure AD)
Active Directory
Okta
Monitoring
PRTG
SolarWinds
Datadog
Security Baseline
EDR
MFA
Vulnerability Management
— SEctor experience
Industries we serve
Real delivery experience across regulated and high-growth sectors — not first-time builders.
Healthcare
Manufacturing
Retail & Distribution
Professional Services
Public Sector
SMB & Mid-Market
— What CUBE deliversITIL-aligned processes
Honest pricing
Why organizations choose us
One CUBE, eight specialist companies
Group-wide operational scale, delivered by one accountable team.
Engineering depth behind it
A dedicated managed-services practice with the engineering depth of a software group behind it.
Romanian-based operations
Local on-site coverage where needed.
Security by default
Tight loop with our cybersecurity practice — your IT ops baseline includes security by default.
ITIL-aligned processes
Clear SLA reporting you can hold us to.
Honest pricing
Flat-fee or per-endpoint models, no hidden ticket surcharges.
24/7
Coverage across multiple EU time zones
2
CUBE companies delivering managed IT operations
ITIL
Aligned service management processes
— Client stories
What our clients say
Discover how our clients have transformed their ideas into successful projects through collaboration, creativity, and solutions tailored to their needs.
"Average ticket resolution dropped from most of a day to a few hours, and our team stopped firefighting." - IT Manager, manufacturing group
Outcome: Average resolution time down from 18 to 4 hours
"Consistent service finally reached every one of our six offices, not just headquarters."
Head of Operations, multi-site retailer
— FAQ
Frequently asked questions
What is managed IT operations?
Managed IT operations means outsourcing day-to-day IT — helpdesk, servers, network, identity and patching — to a provider working under a defined SLA, either fully outsourced or co-managed alongside your internal team.
Can you handle 24/7 coverage?
Yes, across multiple time zones from EU centers.
Do you offer co-managed IT?
Yes — we run what your team prefers to outsource and stay out of what your team owns.
What is included in the standard service?
Helpdesk, endpoint management, server and network operations, patching, identity, monitoring and reporting. Optional: on-site, advanced security and audit support.
Do you handle compliance audits?
Yes — we provide the operational evidence and runbooks auditors expect.
How much does managed IT support cost?
Pricing is typically flat-fee or per-endpoint, scaled to headcount, device count and coverage hours. We quote after a walk-through of your current environment and ticket volume.
— Explore more
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Learn moreGot a project you want to talk about?
No matter how complex the challenge or specific the need, we have the expertise, scale and flexibility to deliver. Let's build something exceptional together.
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