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Services > Application Management & Support
Keep critical applications running without burning out your team.
We take ownership of day-2 operations under contracted SLAs, then quietly remove the recurring problems.
— Is this right for you?
Recognise any of these?
If your organisation is facing any of these challenges, application management & support is likely the right next step.
01
Knowledge stuck with one engineer
Knowledge tied to one engineer who is leaving.
02
Incidents that never get root-caused
Recurring incidents that never get root-caused.
03
24/7 coverage you can't sustain
24/7 coverage your in-house team can't sustain.
04
Operations eating release capacity
Slowing release cadence because operations soaks up engineering capacity.
05
An application no one understands
An acquired application no one fully understands.
— how we work
How we deliver results
We document what exists, then take ownership cleanly — shadowing first, running steady-state after.
01
Assessment / Discovery
We document applications, dependencies, SLAs, ticket history and observability coverage, and identify silent risks: single points of knowledge, missing alerts, brittle integrations.
02
Strategy / Planning
A target operating model: support tiers, response and resolution SLAs, observability stack, change management, escalation paths and a transition plan from shadowing to full ownership.
03
Implementation / Delivery
Knowledge transfer, on-call rotation handover, tooling configuration (ITSM, monitoring, runbooks), and steady-state operations under contracted SLAs.
04
Optimization / Support
Monthly service reviews, ticket trend analysis, proactive fixes for top recurring issues, and a roadmap of small enhancements that compound over time.
— What we deliver
Common use cases
Real delivery patterns across industries and complexity levels — not theoretical capability.
24/7 L1 to L3 support for a customer-facing platform.
Taking over a recently inherited application from a previous vendor.
Long-tail support for legacy applications while new ones are being built.
Application support during and after a major migration.
Hypercare following a go-live.
— Free resource
Take our guide with you.
Download our guide for Finance Directors and Heads of ERP sizing an S/4HANA migration.
— FREE WHITEPAPER
The application takeover checklist.
Covers knowledge-transfer scoping, SLA design, and how to move from shadowing to full ownership without dropping a ticket.
- A 4–8 week takeover plan template
- How to set SLAs that reflect real business hours
- What to document before you take ownership
- Signs a support contract is under-resourced
S/4HANA Migration Sizing Guide 2026
PDF · CUBE Enterprise
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The right tools for the job, not a fixed stack.
We select technology to fit your requirements and existing estate — every layer engineered for speed, built for trust and designed to adapt.
Observability
Datadog
New Relic
Grafana
Prometheus
ELK
Cloud Operations
AWS CloudWatch
Azure Monitor
Kubernetes
Automation
Ansible
Terraform
GitLab CI
Jenkins
Knowledge Management
Confluence
Notion
Structured Runbooks
— SEctor experience
Industries we serve
Real delivery experience across regulated and high-growth sectors — not first-time builders.
Banking & Financial Services
Insurance
Telecommunications
Retail & E-commerce
Logistics
— What CUBE deliversTime-zone coverage
One accountable contact
Why organizations choose us
One CUBE, eight specialist companies
Full lifecycle support backed by group-wide scale, delivered by one accountable team.
Clean takeovers
We take over applications we did not build — clean transitions, documented within the first 30 days.
1,000+ engineers behind the desk
We can flex into feature work when you need it, not just keep-the-lights-on.
Mature SLA reporting
You will know exactly what you are getting each month.
Time-zone coverage
Coverage across Europe and beyond.
One accountable contact
A named owner, not a call-center queue.
1,000+
Engineers behind the support team
24/7
L1–L3 coverage with priority-based SLAs
30 days
Typical documented takeover window
— Client stories
What our clients say
Discover how our clients have transformed their ideas into successful projects through collaboration, creativity, and solutions tailored to their needs.
"We handed over an application nobody fully understood. Thirty days later, we had documented runbooks and a stable on-call rotation." - Head of IT, logistics provider
Outcome: P1 incidents down 55% within six months
"Support tickets stopped bouncing between teams — there was finally one accountable owner."
Application Owner, telecom operator
— FAQ
Frequently asked questions
What is application management and support?
Application management and support means taking operational ownership of software you already run — monitoring, incident response, patching and enhancements — under contracted SLAs, so it stays reliable without consuming your in-house team's capacity.
Can you take over an application we did not build with you?
Yes — that is most of our AMS work. We run a structured four- to eight-week takeover with documented runbooks at the end.
What SLAs do you offer?
Standard 24/7 with priority-based response (15 minutes P1, one hour P2). We tune to your business hours and contractual commitments.
Can you handle both maintenance and new development on the same app?
Yes, with separate budget lines so keep-the-lights-on work does not quietly eat the enhancement budget.
Will we lose control of our environment?
No. You keep ownership and access. We work inside your tooling unless you ask us to bring our own.
How much does application management and support cost?
Pricing is typically a monthly retainer scaled to application count, SLA tier and coverage hours (business hours vs 24/7). We size this during the four- to eight-week takeover assessment and quote before transition begins.
— Explore more
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Learn moreGot a project you want to talk about?
No matter how complex the challenge or specific the need, we have the expertise, scale and flexibility to deliver. Let's build something exceptional together.
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